Shipping policy

At LULY IN THE SKY, we want every order to arrive safely and smoothly. From the moment you place your order to the moment it reaches your door, we’re here to make shipping simple and stress-free. Please review the details below before completing your purchase.

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✦ Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Processing Time

• Processing Time: 1–3 business days
• Orders are processed Monday–Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will be processed on the next business day.
• During holidays, promotions, or peak shopping periods, processing may take a little longer.
• Each order is carefully checked before shipment to ensure the items and order details are correct.

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🚚 Shipping Rates

We offer standard and expedited shipping options to help you choose the service that works best for you.

Available shipping options and applicable fees will be automatically calculated at checkout.

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📦 Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after the carrier scans your package.

If you have questions about your shipment or tracking information, please contact us at:

contact@lulyinthesky.com

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📍 Shipping Information

To avoid delivery issues, please make sure your shipping information is complete and accurate before placing your order.

• Please carefully review your address before checkout.
• Once an order has entered processing, we may not be able to change the shipping address.
• Orders containing multiple items may occasionally be shipped in separate packages depending on inventory and fulfillment.
• The carrier may vary depending on the destination and available logistics service.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Shipping Delays

Although we work hard to keep orders moving, delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather
• Carrier or transportation disruptions
• Public holidays
• High shipping volumes
• Customs inspections
• Incorrect or incomplete address information
• Unexpected carrier delays

We appreciate your patience if your package experiences an unexpected delay.

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💔 Lost, Damaged, or Missing Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the shipping package
• Shipping label photos
• Photos of the damaged item, if applicable

Our Customer Support team will work with you and the carrier to help resolve the issue as quickly as possible.

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🌎 Customs & Import Fees

For international orders, additional customs duties, VAT, taxes, or import fees may apply depending on the destination country.

Any such charges are determined by the local customs authority and are the customer's responsibility.

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🏢 Business Address

LULY IN THE SKY
1709 W 41st St
Sioux Falls, SD 57105
United States

Business Correspondence Only – Not a Return Address

Please do not send returns to this address without contacting Customer Support first. You must receive the appropriate return instructions before sending any package back.

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💌 Contact Us

Have a question about your shipment or delivery?

LULY IN THE SKY
📧 contact@lulyinthesky.com

Our Customer Support team typically responds within 24–48 business hours.

LULY IN THE SKY — Easy shopping, thoughtful service, and styles worth waiting for. ✨