Refund policy

At LULY IN THE SKY, we want you to feel confident every time you shop with us. If something isn’t quite right with your purchase, we’re happy to help. Please review the policy below before requesting a return.

1. Return Eligibility

You may request a return within 30 days of delivery.

To qualify, items must be:

Unworn and unused
Unwashed and unaltered
In original condition
Free from stains, makeup, perfume, deodorant, odors, or pet hair
With original tags attached, when applicable
Returned with the original packaging when possible

Items that do not meet these conditions may not be eligible for a refund.

2. Items We Cannot Accept

For hygiene and safety reasons, the following items are generally non-returnable:

Final sale items
Gift cards
Bodysuits
Underwear and lingerie
Swimwear with the protective liner removed
Earrings
Personalized or customized items
Beauty accessories
Items that have been worn, washed, altered, damaged, or improperly cared for

Please check the product page for any additional final-sale or non-returnable notices before purchasing.

3. How to Start a Return

Please contact us before sending your item back.

📧 contact@lulyinthesky.com

Please include:

Your order number
Full name
Email address used for the order
Item(s) you would like to return
Reason for the return
Photos, if relevant

Once your request is reviewed and approved, our Customer Support team will provide the appropriate return instructions and return address.

Please do not send a return to our business address unless specifically instructed to do so.

Original shipping charges are generally non-refundable.

We recommend using a shipping service that provides tracking, as LULY IN THE SKY cannot be responsible for returns that are lost or damaged while being shipped back to us.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Order number
Photos of the item
Photos of the packaging
Photo of the shipping label
A brief description of the issue

Our team will review the information and work with you to find an appropriate solution.

6. Refunds

After your returned item is received and inspected, we will send you an email confirming the status of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests must generally be submitted within 12 hours of placing the order.

Once an order has entered processing or has been shipped, we may no longer be able to cancel it. In this case, you may need to follow our standard return procedure after delivery.

8. Important Return Notes

Please keep the following in mind:

Returns require prior approval.
Unauthorized returns may not be accepted.
Items showing signs of wear, washing, alteration, or damage may be rejected.
Please package your return securely to prevent damage during transit.
LULY IN THE SKY reserves the right to refuse returns that do not meet the requirements of this policy.

9. Return Address

Our business address is used for business correspondence only and is not a return warehouse.

LULY IN THE SKY
1709 W 41st St
Sioux Falls, SD 57105
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before sending any return to receive the correct return address and instructions.

10. Contact Us

Need help with a return or refund?

LULY IN THE SKY
📧 contact@lulyinthesky.com

Our Customer Support team typically responds within 24–48 business hours, Monday–Friday.

✦ We’re Happy to Help

We want your experience with LULY IN THE SKY to feel as easy and enjoyable as finding a dress you love. If you have any questions about your return, simply reach out to us and we’ll be happy to assist. 🌷